Frequently Asked Questions
Everything you need to know about working with Marmalade Media. Can't find your answer here? Reach out — we're happy to help.
General
Frequently Asked Questions
We're strategy-first. Every project starts with a deep dive into your brand, audience, and goals. We don't just show up and take pretty pictures — we create content aligned with your marketing strategy so every image and video serves a purpose in growing your business. Plus, we offer both photography and video under one roof, which most competitors don't.
We offer brand photography, personal branding photography, professional headshots, corporate team headshots, video production, video ads, video business cards, social media content creation, and corporate video. Every service includes strategy — we plan content around your business goals, not just aesthetics.
We're based in Houston, Texas and serve clients throughout the greater Houston area and nationwide. We also offer remote video production options for clients outside our local market.
We work with businesses of all sizes — from solo entrepreneurs and coaches to corporate teams and established brands. Our packages are designed to be flexible, and we create custom proposals based on your specific needs and budget.
Absolutely. While our core services are photography and video production, every project includes strategy. We'll advise you on how to deploy your content, what platforms to prioritize, posting cadence, and how to repurpose assets across channels for maximum impact.
Pricing & Payment
Frequently Asked Questions
Brand photography sessions range from $500 to $2,500 depending on scope, locations, and deliverables. Headshot sessions start at $250. Video production starts at $1,000. We also offer custom packages. Visit our pricing page for detailed breakdowns, or schedule a strategy call for a personalized quote.
Yes, we offer flexible payment plans for projects over $2,000. Typically, this is a 50% deposit to book your session with the remaining balance due before final delivery. Custom payment structures are available for larger projects.
Our smallest offering is individual headshot sessions starting at $250. For brand photography and video, projects typically start at $500-$1,000. We're happy to discuss your budget during a free strategy call and recommend the best approach.
Every package includes a pre-shoot strategy session, professional production, editing and retouching, and final delivery of high-resolution files with full usage rights. Specific deliverables (number of images, video length, locations, etc.) vary by package and are outlined in your custom proposal.
Preparing for Your Session
Frequently Asked Questions
After booking, we send a detailed prep guide covering wardrobe suggestions, grooming tips, and what to bring. We also offer wardrobe consultation as part of our strategy session. The most important thing is to come rested and hydrated — we handle the rest on set. Check out our blog post on how to prepare for a brand photoshoot for a complete checklist.
We recommend 3-5 outfits in solid colors that align with your brand palette. Avoid busy patterns, logos, and overly trendy pieces. Layers and accessories add variety. During your strategy session, we'll give you specific recommendations based on your brand, industry, and the mood we're creating. We have a full style guide on our blog.
You're not alone — most of our clients feel the same way before their session. We're experts at making you feel comfortable and natural on set. We guide you through every pose and expression, play music, and keep the vibe relaxed. By the end of the session, our clients are often surprised at how much fun they had.
We'll discuss props and styling during your strategy session. For most brand photography sessions, we recommend bringing items that represent your work — a laptop, your product, tools of the trade, a favorite coffee mug, etc. We provide guidance on what works best on camera. For headshots, just bring yourself and your outfits.
Delivery & Usage
Frequently Asked Questions
Standard turnaround is 5-7 business days for headshots and 2-3 weeks for full brand photography sessions. Video projects typically take 2-4 weeks from shoot to final delivery. Rush delivery is available for an additional fee.
Our standard brand photography package includes 25+ retouched final images, but we typically deliver more. We also provide additional lightly edited images from your session so you have a full content library to work with. Exact deliverables are discussed during your strategy session.
Yes. All packages include full usage rights for your marketing channels — website, social media, ads, email, print, and more. You own your content and can use it however you need to grow your business.
Photos are delivered as high-resolution JPEG files, optimized for both web and print. Video files are delivered in MP4 format at 1080p or 4K resolution, with additional versions sized for social media platforms (Instagram Reels, Stories, TikTok, YouTube). All files are delivered via a private online gallery.
Video Production
Frequently Asked Questions
Video ad packages include strategy and scripting, production with multiple ad variations (different hooks, lengths, and angles), professional editing with captions and motion graphics, and platform-optimized deliverables. We also provide guidance on testing and iteration to improve performance over time.
A video business card is a short (60-90 second) professional video that introduces you and your business. It communicates your purpose, personality, and value proposition in a way that text and photos can't. It's perfect for your website homepage, email signature, LinkedIn profile, and networking follow-ups.
Yes! We offer remote video production options including script collaboration, setup guidance, and virtual directing via video call. This allows us to serve clients nationwide. It's especially popular for video business cards and social media content.
Results vary by industry and budget, but our strategy-first approach consistently outperforms generic video content. One client saw their cost per lead drop from $100+ to under $15 after implementing our video ad strategy, with 90% of leads coming from social media ads. We focus on measurable outcomes, not vanity metrics.
Booking & Scheduling
Frequently Asked Questions
The first step is scheduling a free strategy call. During the call, we'll learn about your brand and goals, recommend the right services, and outline pricing. If it's a fit, we'll book your session date and send you everything you need to prepare. No pressure, no commitment until you're ready.
We recommend booking 2-4 weeks in advance for photography sessions and 3-6 weeks for video projects. However, we occasionally have last-minute availability. Contact us and we'll do our best to accommodate your timeline.
We understand that things come up. Sessions can be rescheduled with at least 48 hours notice at no additional charge. Rescheduling within 48 hours may be subject to a rebooking fee. We'll work with you to find a new date that works.
Learn More
Dive deeper into brand photography and video production on our blog.
Still Have Questions?
Schedule a free strategy call and we'll answer everything in person.